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+ Can you supply OEM cartridges for all brands?
We can provide an customer with an OEM (Original) cartridge for almost any brand. The important issue to note here is that our warranty program does not apply and that the cost will always be significantly higher.
+ Is there a diffirence between a refilled and remanufactured cartridge?
Technology in cartridges have developed which now includes the introduction of electronic chips, fuses and other electronic devices so as to render the cartridge useless after its first use.
Refilling a inkjet cartridge without testing the electronic devices and using the wrong equipment will result in substandard prints, reduced volumes, leakage of cartridge resulting in printer damage. Hence, a service we would prefer not to provide and carries no warrantee or guarantee.
All cartridges are tested with electronic equipment that identifies any problems with the electonics in the cartridge prior to the process of remanufacturing. The cartridge is disassembled and the interior restructured so as to provide the consumer with higher yields at the same time replacing worn out items before re-assembling. Product is electronicly tested to ensure that the cartridge meets with post production quality controlles.
All our laser toners are pre-tested utilising a universal cartridge anilizer LT-777 wich detects warn out drums, blades, PCR's and the like, there by ensuring that we replace all working parts that are damaged in the remanufacuring process.
Like inkjets we would prefer not to just refill a toner cartridge because we do not know the state of the cartridge i.e quality of drum, casing, fuse etc, and hence we do not offer a gaurantee. All too often the consumer will blame us for poor quality!
+ Is there a risk to using a remanufactured cartridge?
Not at all! There should be no difference in the print quality after the cartridge is remanufactured. Our 100% money back satisfaction guarantee is a sign of our confidence and removes any risk from you trying our services.
+ How much money will I save by buying a remanufactured cartridge?
Your savings may vary depending on your printer. As a rule of thumb, you can expect to save substantially on remanufactured cartridges at Cartridgeworx over the cost of a new original cartridge by as much as 50% to 60%.
+ Will using remanufactured cartridges void the printer manufacturer's warranty?
No. The Magnuson-Moss Warranty Act prohibits the manufacturer of the printer you are using from voiding the warranty because you use a refilled or remanufactured cartridge. Printer manufacturers will almost always advise you against refilling. The simple reason for this is that manufacturers would like you to buy their expensive replacement cartridges and accessories. Even with the protection of this law, you should also feel confident that cartridges sold, remanufactured by Cartridgeworx will meet or exceed your expectations. Our own warranty also extends to your printer on any valid claim!
+ How much time does it take to remanufacture my Cartridge?
In many cases you won’t have to wait at all! Our stores carry an assortment of the more common cartridges already remanufactured, ready-to-go. Just trade in your empty and you’re on your way!
If you don't have an empty cartridge, no worries! Cartridgeworx stores prices include the cost of the empty and if you are able to bringin trade-in we willcreit you at R50 foran inkjet and R0 for a laser. We also carry a broad assortment of OEM and new compatible cartridges (Generics).
+ How many times can a cartridge be remanufactured?
We have seen evidence of a Canon BC-02 being refilled over 10 times. Typically we believe a black cartridge can be refilled / remanufactured about 4 or 6 times. This all depends on the type of cartridge and how well you take care of your cartridges. (See Cartridge Education for more information.) We test your cartridges before they enter the remanufacturing process and after they have been re-manufactured, hence our 100% satisfaction guarantee.
+ Can any cartridge be remanufactured?
We have the technology and skills to remanufacture nearly all brand of cartridge. If you have a cartridge we do not show on our price list, it is because it may not be a common one and we therefore suggest you bring your empty cartridge in to our Alberton Branch and let our technicians have a look. The chances are we can at best of times.
+ Hi There I got a HP Officejet 6210. I recently purchase 2 cartrdges from a shop , that supplied me with cartidge 131 & 135 for my printer. I got home and my printer say cartridges aint compatilble. I did ask the lady to make sure thats the correct ones, and got advise they are. I did say to her that the printer comes from the UK(we immigrate) and uses 338 +343 cartridge numbers for it. Is there some how i can get this sorted please.
Goo day Sir, Please confirm your purchase was from our Cartridgeworx Shop at Sunninghill? If so I would suggest that you take your printer & cartridges to her because there is a way of resetting your printer when using aftermarket carrtridges which are original as well but the electronics sometimes need to be reset. However we ar also aware that the equipment from the Uk taks the HP 3387 & 343 and the equivalent here is the HP 131 Blk and HP134 Colour or HP135 Colour, if you having a problem with the compatibility we sometimes need to change the colour from the HP135 to HP134 or vise visa. So please go to our shop and we will adress your situation. Regards, Guy James General Manager
+ I have a Hewlett Packard Laser Jet 5L printer which needs servicing. Do you do that?
We do not service printers, however we have a few qualified technicians that work with us and we can refer them to you. Please call our office at 011-907-5586 and speak to Ray Scholtz who will be able to provide you with a suitable technician, It is good that you are looking at servicing the printer, many people feel that they are cheap and do not need the maintenance, they are wrong!
I would like to start buying your toner cartidges for resale. I wondering, will it be cheaper for me to buy toner cartridges from your office in Alberton or compared to any of your outlests in the suburbs.
Our main operations is in Alberton, Johannesburg. We are a seperate entity from the branches in Boxburg and Randburg. We do believe however, that we employ the most recent techniques and we employ the most sophisticated equipment which results in a failure rate of less than 1%. The industry average is currently +- 5-10%. We also have a rock solid warranty program which is as follows: 1) Should any of our cartridges fail, it will be replaced immediately, 2) Should the quality of print not match that of the original, we will replace the cartridge at no extra cost, 3) We warrant our cartridges to yield the same if not more than the originals and 4) Should any cartridge ever damage your printer we will be liable to repair or replace it.
hi, am based in Zimbabwe and always in SA for business, am interested in reselling your cartridges back in Zim do you give dearships?
Yes! We are currently looking at potential dealership programs in Zimbabwe, Bostwana and Zambia. The ideal candidate will be someone that an established shop front (i.e. specializing in stationery/printing or computer supplies, etc) If you are still ineterested please call in and come see our operations and we can discuss the opportunaties available.
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Shop 4, 59 Van Riebeeck Street
Mobile no: 073 233 5088
Tel: 011 907 5586
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Terms and Conditions
Website consultant: Kwikweb
Cell number: 0210720303
These are the general terms of the relationship between you (website visitor) and us (website owner). The terms cover all use of this website. You agree to the terms by visiting and using this website.
2. Definitions and interpretation
2.1 Definitions. In the agreement:
terms means the terms, consisting of:
2.2 Conflict. If the meaning of any general term conflicts with any other relevant specific term, the specific term will apply. Specific terms apply to a specific section of the website or have been specifically agreed between you and us.
3. Use of this website
3.1 Licence. We grant you a limited licence to use this website on these terms. We may cancel your licence at any time for any reason. Your licence is automatically cancelled if you do not get our written permission before using this website in a way these terms do not allow.
3.2 Breach. If you breach any of the terms or infringe any other person's rights (including copyright), we may cancel your licence, block you from using the website, claim specific performance or damages against you and take any other steps the law allows, without affecting our rights.
3.3 Framing. You may not frame this website or any of its pages.
3.4 Linking. You may only link to the home page of this website. You may not deep link (link to any other page) or link in any way that could suggest that we endorse or support you, or that you have any rights in our website or intellectual property.
3.5 Virtual agents. You may not use any technology (including spiders, crawlers, bots and similar virtual agents) to search or gain any information from this website.
4. Your capacity
4.1 Capacity and agreement. You promise that you may visit this website and agree to the terms because you are: are at least 18 (or regarded as legally adult), and have the legal right and capacity to do so; or are not 18 yet, but have permission from your parent (or legal guardian) to do so.
4.2 Accurate information. You promise that you will give only accurate information to us and this website.
5. Intellectual property
5.1 Ownership. Except as provided to the contrary in the agreement, all right, title, interest, and ownership (including all rights under all copyright, patent, and other intellectual property laws) in, to or of this website are our sole property or will vest in us or a third party licensor. All moral rights are reserved.
5.2 Trademarks. Our logo and sub-logos, marks, and trade names are our trademarks and no person may use them without permission. Any other trademark or trade name that may appear on our marketing material is the property of its respective owner.
5.3 Restrictions. Except as expressly permitted under the agreement, the website may not be: modified, distributed, or used to make derivative works; rented, leased, loaned, sold or assigned; decompiled, reverse engineered, or copied; or reproduced, transferred, or distributed.
6. Limits to our liability
6.1 You use this website at your own risk. We provide the website `as is`. We do not give any express or implied warranty or make any other promise about this website. For example, we do not warrant that it is good quality, fit for any particular purpose, accurate, complete, up-to-date, legally effective or secure. We also do not warrant that it is free of latent defect, errors, malicious software or infringing content, or that you will have quiet or uninterrupted use of it.
6.2 You indemnify us. You indemnify (or promise to protect) us against any claim, demand, loss, damage, cost, or liability (including reasonable attorneys' fees) related to your use of this website.
6.3 Faults. We will do our best to fix any fault in this website as soon as reasonably practical after we find out about it. This is the limit of our responsibility and liability for any fault in the website.
6.4 Direct damages limited. If the previous clause does not apply for any reason, our maximum liability to you for all claims for direct damages is R100. This limit applies whether a claim is based on contract, delict (tort) or any other legal cause of action.
6.5 No liability for indirect damages. We will never be responsible for any indirect or consequential damages or losses, even if we should have foreseen them. These may include any loss of profit, loss of goodwill, loss of use or damages related to lost or damaged data.
6.6 Other website. We are not responsible for anyone else's website.
7.1 Entire agreement. The terms are the entire agreement between the parties on the subject.
7.2 Changes to website. We may change or stop publishing this website without notice and will not be responsible for any consequences.
7.3 Changes to terms. We may change the terms by placing a notice on this website. If you do not agree with the change, you must stop using this website or the changed terms will apply to you.
7.4 Facts about website. If an administrator of this website signs a letter confirming any fact related to the website, that letter is conclusive proof of its contents. These may include the version of the terms that apply to any dispute, or what content or functions the website had at a particular time or date.
7.5 Waiver. We do not ever waive (give up) our rights, even if we allow you any favour or extension of time, or we delay enforcing our rights against you.
7.6 Severability. Any term that is invalid, illegal or cannot be enforced must be regarded as deleted. The remaining terms continue as intended.
7.7 Law and jurisdiction. South African law and conditions (such as time and date) govern the terms. Only the South African courts may decide any dispute about the terms.
1. Collection We collect certain information: when you contact us on our website; from your web browser; from cookies we may send to your computer and from web beacons on our website to track how you use our website and to try and give you a personalised experience; and optional information, that you provide when you upload or download content from our website.
2. Use We may use your information: to send you send administrative messages and email updates to you regarding the website; for marketing purposes; targeted content in certain, specified instances.
3. Disclosure We might disclose your information in the specific circumstances mentioned in this policy.
4. Security Our hosting company will host your website in a secure server environment.
5. Your choices You can turn off cookies in your browser; or You can opt-out of marketing communications with us.
6. Contact us You can contact us with privacy related questions at firstname.lastname@example.org address
7. Audience This policy applies to all visitors to our website (`you` and `your`).
8. Purpose of this policy We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way we collect, store, use, and protect information that can be associated with a specific natural or juristic person and can be used to identify that person (`personal information`). Personal information:
8.1 includes certain information collected when you contact us (see below); and optional information that you voluntarily provide to us (see below).
8.2 excludes information that has been made anonymous so that it does not identify a specific person; permanently de-identified information that does not relate or cannot be traced back to you specifically; and non-personal statistical information collected and compiled by us and information that you have provided voluntarily in an open, public environment or forum including (without limitation) any blog, chat room, community, classifieds or discussion board. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute Personal Information subject to protection under this policy.
9. Acceptance of terms By using this website you are deemed to have read, understood, accepted, and agreed to be bound by these terms.
10.1 On registration. Once you contact us on our website, you will no longer be anonymous to us as you will provide us with personal information.
10.2 Collection from browser. We automatically receive and record internet usage information on server logs from your browser (`usage information`).
10.4 Web beacons. Our website may contain electronic image requests (called a `single-pixel gif` or `web beacon` request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.
10.5 Recording calls. We will monitor and record telephone calls that you make to our call centre, unless you specifically request us not to.
10.6 Optional details. You may provide information on a voluntary basis (`optional information`). This includes content or product that you decide to upload or download from our website or otherwise use any optional features and functionality of the website.
10.7 Purpose for collection. We may use any optional information provided by you for such purposes as indicated to you at the time you agree to provide such optional information.
11. Consent to collection We will obtain your consent to collect personal information: in accordance with applicable law; and at the time you provide us with any optional information.
12. Use We may send administrative messages and email updates to you regarding the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.
13.2 Regulators. If you contact us regarding your experience with using any of our products, we may disclose your personal information as required by law or governmental audit.
13.3 Law enforcement. We may disclose personal information if required: by a subpoena or court order; or to comply with any law.
13.4 Marketing purposes. We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.
13.5 Employees. We may need to disclose personal information to our employees that require the personal information to do their jobs.
13.6 Change of ownership. If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
14. Security of personal information Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities.
15. Retention of personal information
We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless: retention of the record is required or authorised by law; or you have consented to the retention of the record. During the period of retention, we will continue to abide by our non disclosure obligations and will not share or sell your personal information.
16. Limitation We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.